1. Visit our Website at: http://www.msntv.com
2. Select Hardware & Service Plans
3. Select ‘Printers’, located on the left side of the page

If you know that your printer is compatible and has worked before, but isn't working now, try following these steps to determine why the printer isn't operating:

1. Shut off your printer and Internet receiver
2. Remove the printer cable and printer adapter (if you use an adapter) from your Internet receiver
3. Turn on your Internet receiver and let it connect to the Web Home page
4. Turn it off and then reconnect the printer
5. Turn both back on, and try to print again

If this does not work, the problem could be a bad connection or the hardware itself. To test these, do the following:

1. Check for bent pins on the printer cable
2. Make sure your printer cable is IEEE bi-directional 1284-compliant
3. If you're using a printer adapter, make sure it's firmly seated in the port.

If the printer still does not work, have the printer print out a self-test page. If you need help with printing out a test page, consult the printer's instructional manual for support. After the printer prints out a self-test page, if your Internet receiver still indicates that the printer is not supported, please call us at 1-800-469-3288. Please be prepared to answer the following questions:

1. What is the make and model of your printer?
2. What type of cable do you have?
3. Are you using a printer adapter (other than the WebTV printer adapter) on the cable?
4. Does the printer use a photo-grade cartridge or a scanner cartridge?
5. Do you know if this printer will print when connected to a computer?
6. Do you know if your printer will print when connected to another Internet receiver?